Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Contact details — such as your name, email address, and phone number when you submit an enquiry or request analysis through our forms.
• Account and usage data — information generated when you interact with our website, including pages visited, time spent, and actions taken.
• Technical data — IP address, browser type, device identifiers, operating system, and referring URLs collected automatically via cookies or similar technologies.
• Communications — records of correspondence if you contact us directly, including emails or messages submitted through our contact forms.

2. How We Use Your Information

We use the information we collect for purposes that may include:

• Responding to enquiries and providing requested information about our services.
• Operating, maintaining, and improving our website and service offerings.
• Communicating with you about updates, service-related notices, or administrative matters.
• Analysing usage trends to better understand how visitors interact with our site.
• Detecting, preventing, and addressing technical issues, fraud, or misuse of our services.
• Complying with applicable legal obligations and enforcing our terms.

3. Legal Basis for Processing

Where required by applicable law, we rely on one or more of the following legal bases to process personal information: your consent, the necessity of processing to perform a contract or take steps prior to entering one, compliance with a legal obligation, or our legitimate interests in operating and improving our services, provided those interests are not overridden by your rights.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to recognise returning visitors, remember preferences, and gather analytics about site usage. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of certain features on our website.

5. How We Share Information

We do not sell personal information. We may share information in the following limited circumstances:

• Service providers — third parties that help us operate our website, process data, or deliver services on our behalf, under appropriate confidentiality obligations.
• Legal requirements — where disclosure is required to comply with applicable law, regulation, legal process, or governmental request.
• Business transfers — in connection with a merger, acquisition, restructuring, or sale of assets, subject to confidentiality arrangements.
• With your consent — where you have explicitly agreed to a specific disclosure.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including satisfying any legal, accounting, or reporting requirements. When information is no longer required, we take reasonable steps to securely delete or anonymise it.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted to us.

8. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, which can include the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal limitations.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a relevant supervisory or regulatory authority.

To exercise any of these rights, please contact us using the details provided on our Contact page. We may need to verify your identity before processing certain requests.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of such third parties, and we encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website and services are not directed toward children, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor without appropriate consent, we will take steps to delete that information.

11. International Data Transfers

If you access our website or services from outside the country in which our systems are located, your information may be transferred to, stored, and processed in a different jurisdiction. Where such transfers occur, we aim to ensure appropriate safeguards are applied consistent with applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out through our Contact page. We will endeavour to respond to legitimate enquiries within a reasonable timeframe.